See, the Uber One Class Action Lawsuit in actuality has become a big thing these days because it is all about some unfair practices done by the company. First of all, they are being accused of charging their customers when they didn’t even sign up for something like this. And then there is a whole different thing where they promise something in the ads, but the reality is completely different. And because Uber One actually has more than 30 million users, this truly is a big thing, and we must talk about it.
How Did This Whole Thing Start?
Firstly, the very first step will be to go through the history of this Uber One case as it does not come as a surprise.
In the period from 2014 to 2017, a few of the users of the Uber app were already experiencing strange credit card charges which made them victims of some fraud. Those folks, therefore, might get their money back, and remember it.
After that, moving to the end of 2024, the FTC (a government agency that protects consumers from anti-competitive practices in the marketplace) took up the case of Uber. In April,2025, they sued Uber. They claim that the “Uber One” program wasn’t fair at all.
Note that President Trump administration’s FTC has not handled such significant technology lawsuits in the past. Hence, it is not just Uber; the government is just showing that it will henceforth be tough on all the major technology companies.
What’s Uber Getting in Trouble For?
We could examine the allegations because they seem to be really dodgy against Uber.
- Signing People Up Without Asking: The major hitch is that Uber has automatically enrolled folks in Uber One without receiving their valid permission. You were simply using the Uber app, quite possibly trying to grab some food or order a ride, when you were made a subscriber to a paid membership. There was no upfront notice, no “Are you sure?” Just withdrawals from your account at a later stage that you found out about.
- Fake “Save Money” Claims: Uber went on record to inform consumers that Uber One would make them save $25 per month. Isn’t it fantastic? What they failed to disclose was that the monthly membership fee was $9.99. The FTC described it as misleading since it was composed following the customer’s demand and failed to give a clear answer.
- Canceling Was a Total Pain: This part is shocking. It is shocking that in order to terminate their Uber One subscription, some users had to follow a number of steps; a total of 23 screens and 32 clicks, to be exact. Difficulty is one thing, but this is another level; this is like a puzzle designed just to stop you from getting out. Can you imagine trying to cancel a $10 charge and ending up in the same place where you started?
What’s Uber Saying About All This?
Clearly, there are two sides to the story, and Uber chooses not to keep mum on it. They started off their campaign as a response, with the message that cancellation is now very simple, as simple as “in 20 seconds or less,” indeed. Additionally, they believe that no one has been signed up without permission, and as a result, they have implemented a number of positive changes.
Their official statement? “We are the rule followers, and we let our users see the total transparency.” However, as the FTC still stands up to them, there are no adequate proofs that Uber has followed the rules; this violation is a BIG thing in itself.
