Thousands of U.S. homeowners are experiencing severe refrigerator problems and many of them have become members of the LG refrigerator class action lawsuit. The two product failures, which are the subject of the legal action, include the linear compressor and Craft Ice Maker, both of which have caused a sticky neck to the consumers and wasted food due to the expensive repairs. You can receive compensation should you have an LG and Kenmore fridge.
This article describes what the lawsuit is, who it impacts and what you can do about it in the event that your refrigerator will no longer cool or make ice.
What Triggered the Lawsuit
The LG refrigerator class action lawsuit was initiated due to the widespread complaints that had been raised regarding LG linear compressor, which is the component that keeps foods cold. Those living all over the country complained that their refrigerators ceased cooling within a very short period much earlier than the company was stating that it could last 10-20 years.
Consumer reports and legal reports indicate that the compressor usually failed unexpectedly and families had to deal with rotten food and huge repair costs. There were frequent failures of some customers after repeat visits to the service.
Lawyers believe that LG was aware of these compressor faults over the years or so but still proceeded to sell the refrigerators as an image of a long lasting and energy saving product. The case now seeks to charge LG with these so-called misrepresentations and damages on wronged customers.
The Role of the Linear Compressor
One of the most prominent innovations that LG did a lot of promotion on was the linear compressor. It was created to ensure that refrigerators became less noisy and more energy saving than the conventional compressors. Nevertheless, a significant number of consumers report that this component fails very quickly, even within months of being bought.
The same trend has also been experienced by owners of LG and Kenmore models (Kenmore models produced by LG): the fridge discontinues cooling, visits to services do not resolve the issue and food spoils when owners wait till parts arrive.
Attorneys at the forefront of the case allege that LG was deceiving the market by advertising a 10-year warranty on the component that was not in serviceable operation even half as long in the actual market.
Craft Ice Maker Complaints Add to Consumer Frustration
In addition to the compressor problem, LG has another significant complaint about its premium-priced models with the Craft Ice Maker option. These models were also selected by many buyers due to their capability to prepare round ice balls on drinks in a manner that are craft-shaped. Nevertheless, according to customers, the ice makers fail after a year, usually flowing water and filling the freezer with ice.
The case submitted by Milberg Law states that LG was aware of these flaws as early as 2020 but did not present the issue and did not provide permanent remedies. The ice maker was replaced several times by some users but the same problem occurred again. After the expiration of the warranties, LG is reported to have denied future repairs to the consumers compelling them to pay themselves.
Previous Legal Action Against LG
This is not the first case of LG based on a refrigerator. In 2020, the company resolved a similar compressor failure lawsuit, paying U.S. consumers, who were affected, cash payment compensation of between $400 and 3,500. In spite of the settlement, lawsuits against the same cooling issues have been brought up, with new ones also filed in federal courts.
Lawyers will present a second case that LG had still not changed the design of the newer models of refrigeration and that the advertisement about the new model still exaggerates the effectiveness and durability of refrigerators.
Who Can Join the Class Action
You should have bought an LG or a Kenmore fridge since 2018 and found issues with cooling or ice making so that you can join the LG refrigerator lawsuit. Typical symptoms include:
- Refrigerator failing to cool.
- Continuous compressor breakdowns.
- Leaking or non-functional Craft Ice Maker.
- Numerous failed repair services.
- Contaminated food or destruction of property.
The consumers who have undergone such problems can call law firms which were in the case or visit the online legal settlement websites to determine whether their model qualifies.
What Consumers Are Demanding
In the lawsuit, the plaintiffs seek that LG should extend warranties to 20 years, repay damaged units, and pay damages to the customers in the form of fixing, loss of food, and inconvenience. They also wish that LG goes ahead to recall the entire country, as automakers in case of defective cars, in order to leave no more families behind with malfunctioning appliances.
The lawsuit is not only a financial case to many home owners but a case of trust and transparency. Consumers want high quality refrigerators to last long and they need LG to be responsible about any failure in the future.
What You Should Do Now
When you have an LG or Kenmore refrigerator that stopped cooling or started having a problem with an ice maker, you should collect your buying papers, warranty papers, and repair files. These will be a necessity in case you opt to enter the lawsuit or file a claim as settlements become open.
Another way to keep up is by going to websites of the law firms that are doing the case or subscribing to consumer rights organizations that monitor appliance-related lawsuits.
Final Thoughts
The LG refrigerator class action lawsuit case explains the importance of transparency and reliability of the products in the current market of household appliances. Although LG is a strong brand, it has been caught in the same problems with its compressor and ice makers which have threatened the confidence of the consumer.
The lawsuit provides an opportunity to recover the money lost by the concerned customers and holds manufacturers more accountable. You have encountered frequent LG fridge malfunctions, so this is a good time to start a campaign and learn what you can do under the law.
